Last Updated: March 2025

Privacy Policy

LiveBuzz Studio and livebuzzstudio.com are owned and operated by Hifetch Ltd with registered address of 76 Portland Grove, London SW8 1JH, UK and registered number 12601968.

At LiveBuzz Studio, we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and interact with our services. By accessing or using our website, you agree to the practices described in this policy.

This Privacy Policy explains how LiveBuzz Studio (“we”, “us”, or “our”) collects, uses, and protects your personal information when you (“you” or “User”) access our website, services, and related applications (collectively, the “Platform”). This includes services delivered through our official site (https://livebuzzstudio.com), training platforms, creator portals, and client systems.

If you are purchasing or accessing services from LiveBuzz Studio, you are a Customer. If you are using the Platform at the invitation of a Customer or as a TikTok creator managed by us, you are an Authorized User.

LiveBuzz Studio Ltd is a UK-based company, and we act as a data controller of the personal data processed in connection with this Privacy Policy. If you have any questions or concerns, you may contact us at support@livebuzzstudio.com.

We are committed to handling your data in compliance with the UK General Data Protection Regulation (UK GDPR), EU GDPR, and other relevant data privacy laws.

Custom content creation or production,
Avatar-related services,
Access to our CAP/TAP training platform,
Brand or merchant onboarding.

If you are participating under a client account, the Customer (e.g., your employer or an agency you represent) controls their use of our Platform and the Customer Data submitted through it. Any questions regarding how your employer or agency handles your personal information should be directed to them.

Identifying the Data Controller and Processor

Different jurisdictions distinguish between a data controller and a data processor:

A Controller determines the purpose and means of processing personal data.
A Processor processes data only on behalf of a Controller.

In general:

LiveBuzz Studio is the controller of Other Information (as defined below), and a processor of Customer Data.
The Customer (e.g., a business or brand using our Platform) is the controller of any Customer Data submitted.

Definitions

“Personal data” means any information relating to an identified or identifiable person.
“Processing” means any operation performed on personal data (collection, storage, use, transmission, etc.).
“Customer Data” refers to data submitted to the Platform by Customers or Authorized Users.
“Other Information” refers to all other categories of data we collect or receive (described below).

Personal Data We Process

1. Customer Data

Submitted by Customers or Authorized Users when using our services. This may include scripts, media uploads, user-generated content, affiliate links, performance data, and ecommerce product listings.

2. Other Information

We collect, generate, and receive additional personal data that includes:

Contact Information

Name, email address, phone number, job title, company details, and communication history.

Financial Data

Payment card details, bank transfer info, billing records, payment history, refunds, and financial documents related to our services.

Account Information

Account setup details such as email address, name, password (hashed), profile preferences, and activity logs.

Usage Information

Logs and metrics about how you interact with our Platform: page views, campaign actions, video creation tools used, engagement with training material, affiliate activity, and ad campaign usage.

Technical Data

Collected via your device/browser: IP address, browser type, operating system, timestamps, session duration, crash logs, device model, and regional settings. We may infer your location based on IP address for localization and fraud prevention.

Media Submissions

If you upload audio, video, images, or documents for short-form content, avatar creation, or ad production, we process these files to fulfill the services you’ve requested.

Cookies & Similar Technologies

We use cookies and analytics tools to track behavior on our website and Platform. Refer to our [Cookie Policy] for more information.

Other Voluntary Information

This includes feedback, survey responses, job applications, support requests, testimonials, or public contributions to our community spaces.

Please note that providing certain data is necessary to access and use our services. If you withhold required information (e.g., account or payment details), we may not be able to provide access or fulfill service obligations.

Purposes and Legal Bases for Processing

LiveBuzz Studio processes personal data for several lawful purposes, as outlined below. These purposes are based on one or more legal bases as defined by the UK GDPR, EU GDPR, and other applicable laws.

1. Performing a Contract

We process personal data when it is necessary to deliver services under a contract (or to enter into one). This includes:

Purpose

Data Categories Processed

To provide access to and maintain your use of the Platform

Contact Information, Financial Data, Account Information, Technical Data

To deliver services purchased (e.g., TikTok Shop setup, affiliate onboarding, creator training)

Contact Information, Financial Data, Account Information, Technical Data

To authenticate accounts and manage user roles

Contact Information, Account Information, Technical Data

To process transactions and issue invoices

Financial Data, Account Information

To provide customer support and resolve technical issues

Contact Information, Account Information, Technical Data, Usage Information

To communicate platform-related updates

Contact Information

2. Legitimate Interests

We process certain personal data based on our legitimate interests (or those of third parties) in a manner that does not override your rights. Examples include:

Purpose

Data Categories Processed

Legitimate Interest

To develop and improve our Platform and services

Account Information, Technical Data, Usage Information

Improving service performance and user experience

To analyse service performance and user behavior

Usage Information, Technical Data

Identifying product gaps and future improvements

To promote safety, integrity, and compliance

Contact Information, Technical Data, Usage Information

Offer trend insights and strategy, keeping content relevant

To share promotional updates (where permitted)

Contact Information

Marketing to existing users with relevant content

3. Legal Obligation

We may be required to process personal data to comply with our legal obligations, including:

Purpose

Data Categories Processed

Responding to legal requests or law enforcement inquiries

Contact Information, Account Information, Financial Data, Technical Data

Ensuring compliance with tax, fraud prevention, and regulatory frameworks

Financial Data, Contact Information

To provide customer support and resolve technical issues

Contact Information, Account Information, Technical Data, Usage Information

4. Consent

Where legally required, we obtain your consent before processing specific types of personal data, such as:

Purpose

Data Categories Processed

Sending promotional email campaigns (where consent is required)

Contact Information

Using cookies for personalization and analytics

Technical Data, Usage Information

Processing biometric or avatar-related data

Media Submissions (where applicable)

You can withdraw your consent at any time by contacting us at support@livebuzzstudio. com or using the opt-out options provided in our communications.

Retention of Personal Data

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Customer Data is retained according to contractual obligations with the Customer. Upon request or termination of services, data may be deleted or anonymized.
Other Information is retained for the duration necessary to:
Provide ongoing services
Maintain transactional records
Comply with legal obligations (e.g., tax reporting)
Resolve disputes
Enforce our terms and policies

We regularly review our data retention policies to ensure compliance and limit data storage to what is strictly necessary.

International Data Transfers

We may transfer personal data outside of the UK and European Economic Area (EEA) in connection with our global operations. When we do so, we rely on lawful mechanisms such as:

a. Adequacy Decisions by the UK or EU Commission

b. Standard Contractual Clauses (SCCs)

c. International Data Transfer Agreements (IDTAs)

In cases where no adequacy decision applies, we ensure appropriate safeguards are in place as required under the GDPR. These may include contractual commitments and security measures that ensure data protection equivalent to EU and UK standards.

You can request a copy of relevant transfer safeguards by contacting support@livebuzzstudio.com.

Your Rights Under Data Protection Laws

Depending on your location and applicable law, you may have the following rights regarding your personal data:

Right to Access: You can request access to the personal data we hold about you.
Right to Rectification: You can request correction of inaccurate or incomplete data.
Right to Erasure: You can request deletion of your personal data, subject to applicable legal exceptions.
Right to Restrict Processing: You can ask us to temporarily or permanently stop processing all or some of your personal data.
Right to Data Portability: You can request a copy of your data in a machine-readable format for transfer to another provider.
Right to Object: You can object to processing where we rely on legitimate interests or direct marketing.
Right to Withdraw Consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at support@livebuzzstudio.com. We may request proof of identity before processing your request. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local supervisory authority.

Sharing and Disclosure of Personal Data

We do not sell or rent personal data. However, we may share your personal data with:

Affiliated Entities: To help deliver services under our brand.
Vetted Service Providers: Including cloud hosting providers, payment processors, analytics tools, IT and customer support vendors.
Regulators, Law Enforcement & Legal Entities: When required by law, court order, or to protect our legal rights.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets.
Customers (as Data Controllers): When you are an Authorized User, your data may be shared with the Customer who invited or employs you.

Each third party is contractually required to safeguard your personal data in accordance with applicable laws.

Security Measures

We take appropriate technical and organisational measures to protect your data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. These include:

Secure server environments
Role-based access controls
Encryption of data in transit and at rest
Regular system testing and vulnerability assessments

While no system can guarantee 100% security, we are committed to maintaining and continuously improving our security posture.

Children’s Privacy

Our Platform is not intended for children under the age of 16. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete such data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. When we do, we will revise the “Last Updated” date at the top and provide prominent notice if required by law. Your continued use of our services after changes become effective constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or legal notices related to these Terms, please contact:

LiveBuzz Studio 

📧 Email: support@livebuzzstudio.com

🌐 Website: https://livebuzzstudio.com